




Dear Healthcare Financial Inc.,
We had a patient that desperately needed Medicaid coverage. The patient was being sent home by the hospital without rehab. Her father was not going to be able to stay home with her and the patient was not able to care for herself. Discharge plans were to send the patient home, as she was not physically strong enough to withstand rehab therapy and she did not qualify for SNF placement.
Due to your aggressive follow-up, the application was approved in eight days.
THANK YOU MARIE AND FRANCESCA!!!
Nurse Case Manager
Baystate Medical Center - Springfield, MA
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Dear Healthcare Financial,
Just wanted to let you know that Rosa was unbelievably helpful today! Rosa dropped everything she was doing to help me with a case that needed immediate attention.
I have been working with a pt. who has Blue Cross insurance. Even though the pt. (new terminal dx less than a week old) has a high risk, case manager assigned to her at Blue Cross, and even though the case manager and I have been discussing how to get the pt. more care and maximize the pt’s benefits, no mention was made of the fact that she had no medication prescription benefit (I learned my lesson!). The pt. is set for discharge today. Rosa happened to be on the same floor and when I mentioned the situation she immediately began to work on the case and took the pt’s application for free care/and Mass Health.
Rosa is a wonderful person. I wanted you to know how much I appreciate her work and commitment! Rosa is someone who repeatedly goes out of her way to help others.
Case Manager/Nurse Partner
Boston Medical Center - Boston, MA
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Dear Healthcare Financial,
Cindy is extremely helpful in her work for our uninsured patients. She is pleasant and efficient and available. She always communicates with us regarding progress of the application process. She is an excellent asset to the Health Care Financial Team.
Cindy displays:
• Positive Image
• Commitment and Responsibility
• Service Accountability
• Team Work
Social Work Manager
Baystate Medical Center - Springfield, MA